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Products & servicesTOMISON is a local company with a global reach. It currently provides EMS electronic manufacturing services to customers in 27 countries and regions, including domestic A-share listed companies, growth enterprise market companies, and multinational corporations.
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Engineering processOur business covers the complete industrial chain from R&D to mass production, dedicated to providing precision electronic manufacturing solutions for medical devices, intelligent security, industrial control, network communication, and satellite navigation.
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Technical SupportSupports R&D sample production to mass production, equipped with automatic SMT machines, 10-zone reflow soldering and other equipment, with accuracy reaching 0.15mm QFN packaging level process.
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About UsTOMISON was founded in 2009 and is a high-tech enterprise focusing on electronic manufacturing services.
Details
Building standards and specifications suitable for Chinese IT service operations with SPS as the core
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Company News
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Published Time:
2025/12/11
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Information Summary:
Establishing standards and specifications suitable for IT service operations in China, with SPS (Service Process Management) as the core, is a key step in improving IT service quality and promoting information technology development.
Establishing standards and specifications suitable for IT service operation in China, with SPS (Service Process Management) as the core, is a key step in improving IT service quality and promoting informationization construction. The following is a discussion of this issue.
I. Understanding the Core Value of SPS
SPS, or Service Process Management, is the key to ensuring smooth IT service processes and improving service quality. In IT service operations, SPS emphasizes the planning, design, implementation, monitoring, and evaluation of service processes to ensure service efficiency and high quality.
II. Combining the Actual Situation of IT Service Operation in China
The Chinese IT service market is unique, with diverse needs and intense competition. Therefore, when establishing standards and specifications, it is necessary to fully consider the actual situation of the Chinese market, combine domestic and international best practices, and formulate IT service operation standards and specifications that are in line with national conditions.
III. Constructing Standards and Specifications
1. Service Quality Standardization: Formulate unified service quality standards, clarify service quality requirements, and ensure that service providers and customers have consistent expectations of service quality.
2. Service Process Standardization: Using SPS as the core, clarify each stage of the service process to ensure smooth and efficient service processes.
3. Personnel Management Standardization: Formulate personnel management and training standards to improve personnel's professional quality and skills, ensuring high-quality service.
4. Risk Management Standardization: Establish a risk management system to identify, assess, control, and respond to risks in the service process, ensuring the stability and reliability of the service.
5. Customer Satisfaction Monitoring: Establish a customer satisfaction monitoring mechanism to regularly collect customer feedback, evaluate service quality, and continuously improve service.
6. Innovation and Flexibility: Encourage innovation and allow adjustments to standards and specifications based on actual conditions to adapt to market changes and changing needs.
IV. Implementation and Monitoring
After formulating standards and specifications, they need to be implemented seriously, and a specialized regulatory agency should be established for monitoring and evaluation. At the same time, it is necessary to regularly collect feedback and continuously improve and optimize the standards and specifications.
In summary, using SPS as the core, building standards and specifications suitable for IT service operations in China is an important measure to improve IT service quality and promote informationization construction. This requires combining the actual situation of the Chinese market, drawing on domestic and international best practices, formulating operational standards and specifications, and implementing and continuously improving them.
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